Substitution Policy
At Dee's Flowers, our goal is to provide the most beautiful, freshest floral arrangements with timely delivery. Due to seasonal availability, market fluctuations, and occasional supply chain issues, certain flowers or materials may not always be available. This policy outlines how we handle substitutions while maintaining the quality, style, and aesthetic of your order.
Flowers & Greenery
- Similar Flowers: If a specific flower is unavailable, we will substitute it with a similar bloom of equal or greater value that matches the color scheme, style, and overall design.
- Greenery and Foliage: If a particular type of greenery is out of stock, we may replace it with comparable foliage to preserve the arrangement’s look and feel.
Containers
- Vases & Baskets: Containers may be substituted to ensure the overall design remains cohesive. We will select a vase or basket that complements the arrangement’s style.
Types of Substitutions
- Single-Flower Arrangements: Flowers of the same type may be substituted with a different color only after contacting you, unless you’ve specified otherwise.
- Mixed Floral Arrangements: Substitutions will be made to uphold the desired color palette and overall visual appeal.
- Gourmet Baskets & Fruit Trays: Contents or containers may be substituted while maintaining equal or greater value.
Approval & Communication
- Major Changes: If a key flower or a significant design element requires substitution, we will contact you for approval.
- Minor Substitutions: In most cases, substitutions will be made automatically without customer approval to ensure timely delivery.
Our Commitment
- Substitutions will always reflect the overall style, theme, and color palette of your chosen arrangement.